{"id":33,"date":"2020-10-30T11:12:01","date_gmt":"2020-10-30T11:12:01","guid":{"rendered":"http:\/\/34.125.46.169\/?page_id=33"},"modified":"2022-08-31T09:32:15","modified_gmt":"2022-08-31T09:32:15","slug":"employee-loyalty","status":"publish","type":"page","link":"https:\/\/franklincoveyecuador.com\/en\/solutions\/customer-loyalty\/employee-loyalty","title":{"rendered":"employee-loyalty"},"content":{"rendered":"\n<section class=\"block block-cta-hero \">\n\t<div class=\"uk-flex uk-justify-sb\">\n\t\t<div class=\"hero-content\">\n\t\t\t\t\t\t\t<div class=\"breadcrumbs\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"linked\">Courses<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h1>Employee Loyalty and Engagement (ELE)<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"hero-image\">\n\t\t\t<img \n\t\t\t\tsrc=\"https:\/\/franklincoveyecuador.com\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n\t\t\t\tdata-src=\"https:\/\/franklincoveyecuador.com\/wp-content\/uploads\/2022\/04\/MRK22109704-Header-Image-for-Employee-Loyalty-and-Engagement_Hero_435x430_v1.0.0.jpg\"\n\t\t\t\talt=\"\"\n\t\t\t\tclass=\"image-main lazy\">\n\t\t<\/div>\n\t<\/div>\n\t<span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>Are you building a culture that inspires and ignites your employees?\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p>Employees who are loyal to their organization and their supervisors also drive loyalty from the customers they interact with. To transform employees into enthusiastic promoters of your organization, they must have trust in your organization and feel like valued members of a winning team pursuing an important mission.<\/p>\n<p>Using a brief web-based employee survey to measure employee loyalty and engagement, we can effectively train supervisors using the survey results to develop custom action plans. With the right tools, managers learn to engage their teams in ways that delight every customer, focusing on areas of success and opportunities for improvement at all levels of the organization with bottom-up action planning.<\/p>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n<section class=\"block block-pull-quote\">\n    <img decoding=\"async\" class=\"quote\" src=\"https:\/\/franklincoveyecuador.com\/wp-content\/themes\/franklincovey\/img\/quote.png\" alt=\"Quote PNG\">\n    <div class=\"quote-inner\">\n        <h2>The purpose of business is to create and keep a customer.<\/h2>\n        <p class=\"quote-author\">&mdash; Peter F. Drucker<\/p>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>Course Details\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <h3>The Challenge<\/h3>\n<p>Disengaged\/Disloyal Employees + Poor Customer Service = Lost Growth Opportunity<\/p>\n<ul>\n<li>Do your customers feel like: \u201cWow, that was one of the best experiences I\u2019ve ever had\u201d?<\/li>\n<li>How engaged are <em>all <\/em>of your employees in delivering a \u201cwow experience\u201d to every customer?<\/li>\n<li>How loyal are your employees to the organization, to your business, and to their supervisor?<\/li>\n<li>How many of your employees truly believe they are valued members of a winning team pursing an important mission?<\/li>\n<\/ul>\n<h3>The Solution<\/h3>\n<p>Employee Loyalty + Customer Loyalty = Faster Growth!<\/p>\n<ul>\n<li>Measure employee loyalty and engagement with a 15-minute web-based employee survey.<\/li>\n<li>Train supervisors to debrief survey results and develop action plans.<\/li>\n<li>Provide tools to help managers identify ways to engage their team to delight every customer, regardless of where they work.<\/li>\n<li>Identify areas of success and opportunities for improvement at all levels of the organization.<\/li>\n<li>Improve loyalty through bottom-up action planning.<\/li>\n<\/ul>\n<h3>How the FranklinCovey ELE process is different.<\/h3>\n<p>Beyond just providing an executive summary of the results, the power in the ELE process works through a bottom-up action-planning process.<\/p>\n<p>Debrief results, gather feedback, and create action plans around:<\/p>\n<ul>\n<li>What 2\u20133 things could our team do to delight more customers?<\/li>\n<li>What 2\u20133 things do we need from the executive team to delight more customers?<\/li>\n<\/ul>\n<p>This process is a bottom-up culture-building tool to focus employees on delighting more customers to drive faster organization growth.<\/p>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-lead-gen\">\n        <div class=\"uk-child-width-1-2@m uk-child-width-1-2@s uk-grid-match\" uk-grid uk-height-match=\"target : .title\">\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-light-blue \">\n                                            <p class=\"gen-category\">Free Tool<\/p>\n                        <h2 class=\"title\">The 80\/20 Activity Analyzer  <div class=\"carret\"><\/div> <\/h2>\n                                                <div class=\"gen-text\">\n                            <p>80% of your results will come from 20% of your activities\u2014are you focusing on the right ones?<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/pages.franklincovey.com\/4d-landing-pages-80-20-activity-analyzer-tool.html\" class=\"btn btn-white\" target=\"_blank\">Download<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-purple \">\n                                            <p class=\"gen-category\">Register for an Event<\/p>\n                        <h2 class=\"title\">Leading Customer Loyalty On Demand Webcast  <div class=\"carret\"><\/div> <\/h2>\n                                                <div class=\"gen-text\">\n                            <p>Crack the code to customer devotion with FranklinCovey\u2019s loyalty practice leader, Sandy Rogers.<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/resources.franklincovey.com\/leading-customer-loyalty-2\/leading-customer-loyalty-recorded-webcast\" class=\"btn btn-white\" target=\"_blank\">Learn More <\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-how-to-experience\">\n    <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"headings\">\n            <h2>How to Experience FranklinCovey Content<\/h2>\n                            <p class=\"subtitle\">\n                    This course is included in the FranklinCovey All Access Pass<sup>&reg;<\/sup>. This pass provides your organization unlimited access to all of our content, whenever and wherever you need it.                 <\/p>\n                            <div class=\"cta-container\">\n                    <a class=\"btn btn-primary\"\n                        alt=\"Learn More\"\n                        href=\"\/engage-with-us\/all-access-pass\/\"\n                        target=\"_self\">Learn More<\/a>\n                <\/div>\n                    <\/div>\n        <div class=\"image-container\">\n            <img decoding=\"async\"\n                src=\"https:\/\/franklincoveyecuador.com\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                data-src=\"https:\/\/franklincoveyecuador.com\/wp-content\/uploads\/2022\/01\/man-in-glasses-and-fake-earbuds-entranced-by-screen.jpg\"\n                alt=\"\"\n                class=\"bw-to-color lazy\" \/>\n        <\/div>\n    <\/div>\n    <div class=\"uk-grid-small uk-child-width-1-2@m uk-child-width-1-3@l experiences\" uk-grid>\n                        <div class=\"experience\">\n                            <h3>Live-Online<\/h3>\n                <p>Dynamic education and development, available online from any location.<\/p>\n                            <\/div>\n                                    <div class=\"experience\">\n                            <h3>In-Person<\/h3>\n                <p>Expert education and development delivered face-to-face.<\/p>\n                            <\/div>\n                                    <div class=\"experience\">\n                            <h3>On Demand<\/h3>\n                <p>Content available to your people anywhere, any time.<\/p>\n                            <\/div>\n                        <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n\n<section class=\"block block-customer-stories \">\n    <h2 class=\"title\">Customer Stories<\/h2>\n    <div class=\"accordion\" uk-height-match=\"target: h2\">\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Enterprise Rent-A-Car<\/h2>\n                    <a href=\"#\" class=\"plus\" alt=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                        <img decoding=\"async\"\n                            src=\"https:\/\/franklincoveyecuador.com\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincoveyecuador.com\/wp-content\/uploads\/2022\/01\/MRK22105550-Image-for-Enterprise-Customer-Story_300X520.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\">\n                    <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Satisfying Customers to Out-Compete the Competition<\/h3>\n                                                        <p>Enterprise Rent-A-Car was seeking to completely satisfy all customers will generate growth for the company and all employees. See how they focused on customer loyalty and went from the bottom of the rental car food chain to the top in just a few short years.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/all-case-studies\/the-enterprise-rental-car-story\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        alt=\"Learn More\"\n                                    >Learn More<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Client Spotlight &#8211; Nonprofit<\/h2>\n                    <a href=\"#\" class=\"plus\" alt=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                        <img decoding=\"async\"\n                            src=\"https:\/\/franklincoveyecuador.com\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/franklincoveyecuador.com\/wp-content\/uploads\/2022\/01\/non-profit_300x520.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\">\n                    <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Empowering First-Level Leaders to Inspire and Influence Results<\/h3>\n                                                        <p>One of the largest nonprofits in the western United States had a sprawling mission and too many good ideas. With the help of FranklinCovey&#8217;s All Access Pass<sup>&reg;<\/sup>, the organization was able to prioritize and inspire results, improve revenues, and increase customer satisfaction.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/resources.franklincovey.com\/all-case-studies\/aap-nonprofit-casestudy\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        alt=\"Learn More\"\n                                    >Learn More<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-colorful-link-farm\">\n    <div class=\"link-farm-inner\">\n        <h2>Resources<\/h2>\n                        <div class=\"farm-links\">\n            <div class=\"farm-grid\">\n                            <div>\n                    <div class=\"farm-link\">\n                        <a href=\"https:\/\/resources.franklincovey.com\/the-7-habits-of-highly-effective-people\" target=\"_blank\">Resource Center: <\/a>\n                    <\/div>\n                <\/div>\n                            <div>\n                    <div class=\"farm-link\">\n                        <a href=\"https:\/\/msb.franklincovey.com\/\" target=\"_blank\">Mission Statement Builder: <\/a>\n                    <\/div>\n                <\/div>\n                            <div>\n                    <div class=\"farm-link\">\n                        <a href=\"https:\/\/resources.franklincovey.com\/podcasts\" target=\"_blank\">FranklinCovey Podcasts: <\/a>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Please complete the form below and one of our Client Partners will contact you shortly. 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